In a letter to Sir Sadiq Khan, who is in charge of the whole Tube network, Ms. Wynter called the radio system broken and asked him to “fix it now.”
City Hall said they were sorry that their phones were not answered and that a probe had been started.
Ms. Wynter told BBC London that she “suddenly felt a punch to the right side of my right arm” as her train pulled up to Green Park stop around 6:30 GMT.
“Someone I had never seen before pushed me into the glass,” she said, adding that the person who did it then got off the train.
A woman who was attacked on a central London Tube train said she was left to stand on a platform for 30 minutes while anyone ignored her emergency calls from a help point.
Sally Wynter said she was shocked when a stranger punched her on a busy Victoria line train on March 27. Her attacker got away because she couldn’t call for help.
It was “shocking” when she got off the Tube at the next stop, Oxford Circus. She hit the emergency button on the platform’s intercom “at least four times,” hoping that someone would answer and then try to stop the attacker.
She said she tried calling the British Transport Police (BTP) when she didn’t hear back but couldn’t get an immediate answer.
After that, she called 999 and was sent to BTP, but she gave up and left, she said.
The BTP said that officers went to the station after being told about the event and looked for the victim.
They couldn’t find her at the station, so later that night, a telephone statement was set up.
A man from south London was later arrested and released on bail in connection with the attack, the police said.
Police later learnt that a guy matching Ms. Wynter’s description had beaten up a child at Green Park station soon after the attack on Ms. Wynter.
Mrs. Wynter said she thought it was the same person who attacked her the first time, and the second attack could have been avoided if her calls had been returned.
All along the Tube network, there are places called “help points” that have a fire bell and buttons that can be used to call for help or in an emergency.
Ms. Wynter said that her experience showed that the system didn’t help people who needed it, which she called “very dangerous.”
“There’s a variety of reasons people use these points and it’s quite clear to me that the way these help points are set up is antiquated – these systems don’t integrate properly into the campaign around what people should do.”
“I was lucky that I was away from my attacker, but it could have been so much worse,” she said.
“It’s an urgent problem that needs to be addressed.”
Deputy Mayor for Transport in London, Seb Dance, wrote to Ms Wynter that TfL users “deserved to feel safe” and have “confidence that if things do go wrong, help is always available.”
Mr. Dance said he was “deeply saddened” by what had happened and asked Ms. Wynter to meet with him.
According to TfL, “We are investigating as a matter of urgency why Ms Wynter did not get the help she should have and have reached out to her to offer support.”
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